Cadillac has one of the fanciest car entertainment system on the market today. It's called CUE, short for Cadillac User Experience, and there is. May 25, 2017 CUE is frozen, 2013 SRX, I've done the hard reset. I'm an older female so I don't do any work myself, but I have a - Answered by a verified Cadillac Mechanic.
The Cadillac User Experience (CUE) infotainment system was a massive leap forward for the American luxury brand. It's packing a capacitive touchscreen, multi-touch controls and enough processing power to run your favorite first-person shooter. In 3-D. But despite all that high-tech hardware, CUE is laggy and unresponsive. The boffins at Cadillac know it and they're out to rectify the matter.
Later this year Cadillac will launch an update to the infotainment system that will improve the haptic feedback of both the touchscreen controls and the capacitive 'virtual' buttons on the center stack, addressing issues raised by both consumers and critics. It's something that General Motors' crosstown rivals at Ford have learned the hard way, and now GM's luxury division is getting schooled on its own entry into the next-generation connectivity system.
'We're hearing about our haptics and the desire for quicker responses,' CUE's design manager Jeff Massimilla told Wired. 'And we're making a modification that will be released sometime later this year.'
The update to CUE will be available for the Cadillac XTS and ATS, and will rectify detection speed and the immediacy of responses, returning a quicker vibration when a driver selects something either on the screen or central control panel.
But unlike similar updates from Ford, the software upgrade will only be handled by Cadillac dealers, and it won't be an over-the-air update, despite the embedded data connection in CUE-equipped models.
'The Cadillac customer expects the dealership to do the work,' says Massimilla.
![Cadillac Cue Frozen Cadillac Cue Frozen](http://gmauthority.com/blog/wp-content/uploads/2013/02/Cadillac-CUE-in-XTS.jpg)
Cadillac's VP of marketing Don Butler says that consumer feedback to CUE has been 'overwhelmingly positive,' but 'some things, like responsiveness, we continue to work on.'
'We had to take that bold step, and as an innovator and as a leader, that's always the risk we have to take,' says Butler. 'You might move to a place that might be uncomfortable for a lot of users.'
That comfort level is something Cadillac is looking into, with Butler admitting that a hybrid approach – using both touchscreens and traditional knobs and dials – is in the cards for future vehicles.
'Is there supplementation for mechanical controls? Yes, that's something you'll be seeing in the future,' says Butler.